James
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Recent activity by James-
But I can’t even keep a weed alive?
Terms and Conditions of 1-Year Guarantee Effective November 29, 2017 (“Effective Date”), The Sill offers a 1-Year Guarantee on certain houseplants (“1-Year Guarantee” or "Guarantee") purchased at ...
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How do I return my plant
We allow returns and exchanges up to 30 days after your purchase date. Email us at info@thesill.com to process a return or exchange. Note that depending on the day, it may take up to 48 hours to re...
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Where do you ship?
We currently ship within the contiguous US to all 48 states.
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What if I’m interested in placing a bigger order?
To purchase lots of plants for a special project or occasion (quantities greater than twenty), send an email to info@rooted.com. We’ll be happy to help. Please note that depending on the day, it ma...
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Can I get same day delivery?
At this time we are not offering same day delivery for online orders. If you’re local to NYC, you may visit one of our NYC locations 7-days a week and schedule a delivery: 31 James Street Alex St...
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How do I order multiple plants with different ship to addresses?
If you are interested in purchasing multiple plants using different ship to addresses (e.g. one for you and one for your bff), please place a separate order for each address.
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What’s the status of my order?
To check on the status of an order, sign into your account using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu. You are always welcome...
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What if I need to change my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The fastest way to change or cancel an order is to email us at info@rooted.comMonday through Friday. Becau...
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Some Plant Watering Inspiration
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How to Determine How Much Water Plants Need
As a rule, the soil for most plants should be somewhat moist about 3 to 4 inches deep (7.6 to 10 cm). This is important, as you need to make sure moisture reaches the roots of the plant. If the soi...